Mary Coffin is executive vice president of Servicing Operations and Post Closing for Wells Fargo Home Mortgage, a division of Wells Fargo Bank, N.A., and one of the nation's leading providers of residential mortgages. She is also a member of the mortgage companys Executive Management Committee responsible for defining and executing against the companys strategic direction. Coffin leads loan servicing operations for more than 9 million customers. She oversees Wells Fargo Home Mortgages eight national customer service centers, statement and payment processing, default management, sales and acquisitions, Wells Fargo Real Estate Tax Services, escrow and insurance operations. She also oversees the Servicing Transition and Integration Group which includes post closing and business architecture design. These operations support all production channels and growth through acquisitions, end-to-end analysis for customer process redesign, and our customer cultivation and retention programs. Coffin joined Wells Fargo Home Mortgage in 1998, bringing with her 15 years of experience in the service industry. Prior to joining Wells Fargo, Coffin was most recently with Centrobe-EDS, a direct marketing fulfillment services company located in Des Moines, Iowa. She held a variety of progressive leadership positions including general manager, client relations, director of finance and business planning.Beyond business planning and financial accounting, her experience includes strategic planning, profit and loss management, marketing and building customer loyalty and retention programs. With a bachelor's degree in accounting from the University of Northern Iowa, Coffin is also a certified public accountant and a certified managerial accountant. With a focus on childhood development and public service, Coffin is a member of the board of directors for Grand View College and serves on the board of directors for Youth Homes of Mid-America, a private, non-profit childrens and family social service agency. She is active in the United Way Womens Leadership Connection which emphasizes the importance of early childhood development. She also serves on the Finance Committee for her church, Sacred Heart.
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