Arvind D. Shah, managing principal of Performance Development Corporation, is an international speaker and authority. Shah has more than 20 years of experience assisting and leading efforts in e-business strategy, planning change management, business reengineering, customer relationship management, information strategy planning, enterprise architecture, data administration, data warehousing and project management for major corporations worldwide. He developed PDC�s approach to blending business reengineering, total quality management and information engineering. You can contact him at firstname.lastname@example.org.
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