As the chief learning officer, Dr. Ann Schulte is responsible for all learning and capability development at MasterCard Worldwide and designs and implements programs and initiatives that enhance business performance, including: management and leadership, sales and product knowledge, technical skills, professional skills and team effectiveness. She is also leading the organization in capitalizing on collaborative and social learning technologies, informal learning, and knowledge sharing techniques by maximizing experiential and reflective learning. Ann has established and runs an award-winning corporate university and most recently has established a sales academy providing a variety of learning including compelling workshops and engaging online programs using video and mobile technologies. She is also responsible for integrating learning and talent development with key talent management processes including performance, succession and competency management. Before joining MasterCard in 2002, Ann served as a consultant to the firm and led a five-year project to develop training for the rewrite of all key processing systems. As principal of her own consulting practice, Ann delivered learning/performance improvement solutions over a 10 year period for clients such as Helzberg Diamonds, Sprint, Ferrellgas, and the Kansas City Zoo. Her early career focus was in public relations and corporate communications.Ann earned her doctorate (EdD) in Work-based Learning Leadership at the University of Pennsylvania/Wharton School of Business. Her dissertation, a qualitative study of the role of learning and development in employer brand practices, was designated a dissertation of distinction. She holds a masters degree in Media from Webster University, and a Bachelors in Journalism from the University of Missouri. Ann taught for several years in an adjunct faculty role at the Keller Graduate School of Management. She has served on the Public Policy Council for the American Society of Training and Development and on the Board of the ABA BankCard School of Management. Ann is currently on the Conference Board Council for Learning and Knowledge Management and is participating in a Research Working Group investigating learning at the speed of global business. She is also a member of the Future of Organizational Learning group and she is on the HR Committee at the Magic House, a children's museum in St. Louis.
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